Effective Date: 15 July, 2021
Lavish House (“we,” “our,” “us”) is committed to protecting the privacy of our customers, visitors, and users (“you,” “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.lavish.house) or engage with our services. Please read this policy carefully to understand our practices regarding your personal information. By using our website, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
We collect several types of information from and about users of our website, including:
a. Personal Information:
Personal information that you voluntarily provide to us, which may include your name, email address, phone number, billing address, shipping address, and payment information when you:
- Register an account on our website
- Place an order for products or services
- Subscribe to our newsletter or promotional communications
- Contact our customer service team
b. Non-Personal Information:
Non-personal information that does not directly identify you, such as:
- Browser type, IP address, operating system, and other technical data
- Information about your interaction with our website, such as pages viewed, links clicked, and time spent on the site
- Data collected through cookies, web beacons, and other tracking technologies
c. Information from Third Parties:
We may receive information about you from third parties, such as payment processors, shipping companies, or marketing partners, which we combine with information we collect directly from you.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide Services: To process your orders, manage your account, and deliver the products and services you request.
- To Improve Our Website: To analyze usage trends, administer the site, and enhance the user experience.
- To Communicate with You: To send you updates, promotional offers, and other communications related to our products and services. You can opt out of marketing communications at any time.
- To Process Payments: To process payments and transactions, and to detect and prevent fraud.
- To Comply with Legal Obligations: To comply with legal requirements, such as tax and accounting regulations, or to respond to lawful requests from public authorities.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and providing customer support. These service providers are bound by contractual obligations to protect your information and use it only for the purposes we specify.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, investigate fraud, or respond to a government request.
- With Your Consent: We may share your information with third parties if you provide us with your explicit consent to do so.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your use of our website. Cookies are small text files that are stored on your device when you visit our site. They help us remember your preferences, personalize your experience, and analyze how our website is used. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our website.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, and other industry-standard security practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccuracies in your personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
- Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
- Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
8. Children’s Privacy
Our website is not intended for use by children under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information from our records.
9. Third-Party Links
Our website may contain links to third-party websites, plug-ins, and applications. We are not responsible for the privacy practices or the content of these third-party sites. When you leave our website, we encourage you to read the privacy policies of the websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website with the “Effective Date” indicated at the top. Your continued use of the website after the changes have been posted will constitute your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Lavish House
Address: Kisaasi,Kampala, Uganda
Phone: +256 702 757 499
Email: orders@lavish.house