1. What is Lavish House, and what products do you offer?
Lavish House is a smart home automation company based in Kampala, Uganda. We specialize in offering a wide range of smart home products, including lighting, security systems, thermostats, home entertainment, and more. Our products are designed to enhance your home’s comfort, security, and convenience.
2. How do I place an order on your website?
To place an order, simply browse our online store, select the products you want, and add them to your cart. When you’re ready, proceed to checkout, where you can review your order, enter your shipping information, and complete payment.
3. Do you offer installation services for smart home products?
Yes, we offer professional paid installation services for all our smart home products within Uganda. After purchasing, you can schedule an installation appointment with our professional technicians to ensure your devices are set up correctly.
4. What payment methods do you accept?
We use Flutterwave to process payments and it supports MTN Mobile Money, Airtel Money, VISA & MasterCard. All transactions on our website are secure and encrypted to protect your payment information.
5. How long does it take to receive my order?
Orders are typically processed within 7-10 business days. Shipping times vary based on product size or your location.
6. What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us within 1 day (24 hours) of delivery. We will arrange for a replacement or refund at no additional cost to you. Be sure to provide photos of the damaged item and packaging to expedite the process.
7. Do you offer international shipping?
No, we offer we only offer local shipping within Uganda.
8. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress through our carrier’s website until it reaches your destination.
9. Can I get assistance with selecting the right smart home products for my needs?
Absolutely! Our team is here to help you find the perfect smart home solutions. You can contact us via phone, email, or live chat for personalized recommendations and advice based on your specific requirements.